Frequently Asked Questions
Everything you need to know about Tesla Healthcare Enterprise Ltd — Kenya's ISO certified medical equipment supplier.
General Questions
- What medical products does Tesla Healthcare Enterprise Ltd supply in Kenya? +
- Tesla Healthcare Enterprise Ltd supplies medical equipment, devices, surgical consumables, medical linen, and oxygen plants to hospitals and clinics across Kenya. All products are ISO certified.
- How do I request a quote for medical equipment in Nairobi? +
- Call +254 791 595 874, email info@teslahealthcareltd.co.ke, or visit our Contact page to submit a quote request. Our Nairobi team responds within one business day.
- What payment methods does Tesla Healthcare accept in Kenya? +
- Tesla Healthcare accepts M-Pesa, bank transfer, cash, cheque, and credit cards in Kenya. First-time clients require prepayment or cash on delivery for equipment orders.
- Is Tesla Healthcare Enterprise Ltd ISO certified? +
- Yes. Tesla Healthcare Enterprise Ltd is ISO 9001:2015 and ISO 13485 certified, ensuring world-class quality management for all medical products supplied in Kenya and East Africa.
- Which areas in Kenya does Tesla Healthcare serve? +
- Tesla Healthcare Enterprise Ltd serves hospitals, clinics, and healthcare institutions across Kenya, with same-day delivery available in Nairobi and nationwide logistics for other counties.
- Is Tesla Healthcare Enterprise Ltd licensed by the Pharmacy and Poisons Board (PPB)? +
- Yes. Tesla Healthcare Enterprise Ltd holds a valid Pharmacy and Poisons Board (PPB) license to supply and distribute medical products in Kenya, ensuring full regulatory compliance.
- What delivery times can I expect for medical supplies in Nairobi? +
- Same-day or next-day delivery is available for stocked items in Nairobi. National deliveries to other Kenya counties typically take 2–5 business days depending on location.
- Does Tesla Healthcare offer emergency supply of medical oxygen in Kenya? +
- Yes. Tesla Healthcare provides emergency medical oxygen supply across Kenya. Call +254 791 595 874 any time for urgent oxygen cylinder or plant requirements in Nairobi and beyond.
- Which global medical brands is Tesla Healthcare an authorized partner of? +
- Tesla Healthcare is an authorized distributor of GE, Philips, Siemens, Mindray, United Imaging, EDAN, Dawei, AGA, and Touren medical brands in Kenya.
- Where is Tesla Healthcare Enterprise Ltd located in Nairobi? +
- Tesla Healthcare Enterprise Ltd is located at Vision Plaza, Ground Floor, Mombasa Road, Nairobi 00100, Kenya. We are open Mon–Fri 8 AM–6 PM and Saturday 9 AM–2 PM.
- What warranty do Tesla Healthcare products come with? +
- All new equipment supplied by Tesla Healthcare in Kenya includes a manufacturer warranty. Warranty duration varies by brand and product category; contact our Nairobi office for details.
- Does Tesla Healthcare supply to county hospitals and public health facilities in Kenya? +
- Yes. Tesla Healthcare Enterprise Ltd supplies ISO certified medical products to county hospitals, mission hospitals, private clinics, and public health facilities throughout Kenya.
Products & Ordering
- How do I place an order for medical equipment from Tesla Healthcare in Kenya? +
- Browse our product catalog online or contact our Nairobi office directly. Provide product specifications and quantity; our team will issue a pro-forma invoice within 24 hours.
- Are all medical devices sold by Tesla Healthcare PPB compliant in Kenya? +
- Yes. All medical devices stocked and sold by Tesla Healthcare Enterprise Ltd are Pharmacy and Poisons Board (PPB) compliant and cleared for use in Kenya healthcare facilities.
- Can I order imaging equipment such as ultrasound machines in Kenya through Tesla Healthcare? +
- Yes. Tesla Healthcare supplies ISO certified ultrasound machines, X-ray systems, and other imaging equipment in Kenya from brands including GE, Philips, Siemens, and Mindray.
- What is the minimum order quantity for surgical consumables in Kenya? +
- There is no strict minimum order for surgical consumables. Tesla Healthcare serves both small clinics and large hospitals in Nairobi and across Kenya with flexible order quantities.
- Does Tesla Healthcare supply both new and refurbished medical equipment in Kenya? +
- Yes. Tesla Healthcare offers both new ISO certified and quality-tested refurbished medical equipment in Kenya, giving healthcare facilities cost-effective procurement options.
- How are product prices quoted for medical equipment in Kenya? +
- Prices are quoted in Kenyan Shillings (KES) and include VAT at 16%. Request a formal quotation via email or phone; bulk discounts are available for hospitals and institutions in Kenya.
- What certifications should I check when buying medical devices in Kenya? +
- Look for ISO 13485, CE marking, and PPB clearance. All medical devices sold by Tesla Healthcare in Kenya carry these certifications, ensuring patient safety and regulatory compliance.
- Does Tesla Healthcare supply medical linen and uniforms to hospitals in Kenya? +
- Yes. Tesla Healthcare Enterprise Ltd supplies quality medical linen, hospital bedding, and staff uniforms to healthcare facilities in Nairobi and across Kenya in customised quantities.
- How can I track my medical equipment order in Kenya? +
- After order placement, Tesla Healthcare provides a delivery timeline and updates via email or WhatsApp. Contact our Nairobi team at +254 791 595 874 for real-time order status.
- Are spare parts for medical equipment available in Kenya through Tesla Healthcare? +
- Yes. Tesla Healthcare stocks and sources genuine spare parts for major brands including GE, Philips, Siemens, and Mindray for healthcare facilities in Kenya and the East Africa region.
- What oxygen supply options does Tesla Healthcare offer to Kenyan hospitals? +
- Tesla Healthcare supplies PSA oxygen plants, oxygen cylinders, liquid oxygen accessories, and pipeline systems to hospitals and clinics in Nairobi and across Kenya.
- Does Tesla Healthcare offer after-sales service for equipment purchased in Kenya? +
- Yes. Tesla Healthcare provides after-sales support including installation, commissioning, preventive maintenance, and emergency repair for all ISO certified equipment in Kenya.
Services & Support
- What biomedical equipment repair services does Tesla Healthcare offer in Kenya? +
- Tesla Healthcare provides preventive maintenance, corrective repair, calibration, and spare parts supply for medical equipment at healthcare facilities across Nairobi and Kenya.
- Does Tesla Healthcare offer emergency biomedical repair services in Nairobi? +
- Yes. Tesla Healthcare has an emergency response team for critical equipment breakdowns in Nairobi and surrounding counties. Call +254 791 595 874 for same-day emergency support in Kenya.
- Can Tesla Healthcare install a medical oxygen plant at our hospital in Kenya? +
- Yes. Tesla Healthcare provides end-to-end PSA oxygen plant installation, commissioning, staff training, and certification for hospitals throughout Kenya including Nairobi and counties.
- What is the Tesla Wellness Foundation ultrasound screening programme in Kenya? +
- The Tesla Wellness Foundation offers free community ultrasound screening across Kenya, partnering with local health facilities to improve early diagnosis access for underserved populations.
- Does Tesla Healthcare provide biomedical staff training in Kenya? +
- Yes. Tesla Healthcare delivers hands-on technical training for hospital biomedical teams in Kenya, covering equipment operation, maintenance, calibration, and safety protocols for ISO certified devices.
- Is there a maintenance contract option for hospitals in Kenya with Tesla Healthcare? +
- Yes. Tesla Healthcare offers annual preventive maintenance contracts for ISO certified medical equipment in Kenya, including scheduled visits, labour, and priority emergency response in Nairobi.
- How quickly can Tesla Healthcare respond to an equipment emergency in Nairobi? +
- Tesla Healthcare targets a 4-hour on-site response time for emergency equipment calls within Nairobi and same-day dispatch for urgent technical support requests across Kenya.
- Does Tesla Healthcare calibrate medical devices to Kenya or international standards? +
- Yes. Tesla Healthcare calibrates medical devices to ISO, CE, and Kenyan Bureau of Standards (KEBS) requirements, providing calibration certificates accepted by PPB and health regulators in Kenya.
- Can Tesla Healthcare service equipment from brands not purchased through them in Kenya? +
- Yes. Tesla Healthcare ISO certified biomedical engineers service and repair most major brand medical equipment in Kenya, regardless of original supplier, subject to parts availability.
- What documentation does Tesla Healthcare provide after a service visit in Kenya? +
- Tesla Healthcare issues a detailed service report, maintenance checklist, calibration certificate (where applicable), and recommendations for all equipment serviced in Kenya.
- Does Tesla Healthcare provide telehealth or remote diagnostics support in Kenya? +
- Tesla Healthcare offers remote diagnostics and technical consultation via phone, WhatsApp, and video call for equipment faults across Kenya, with on-site dispatch when remote resolution is insufficient.
- How do I schedule a service visit from Tesla Healthcare in Nairobi or Kenya? +
- Contact Tesla Healthcare at +254 791 595 874 or info@teslahealthcareltd.co.ke to schedule a service visit. Our Nairobi-based team covers all of Kenya with flexible booking slots.
Still have questions?
Our team in Nairobi is ready to help with any enquiry about medical equipment, services, or ordering.
